Shipping Policy – KAVAIRO

At KAVAIRO, we are committed to delivering your orders in a timely and reliable manner. This Shipping Policy outlines how we process and ship your orders.

1. Order Processing Time

• All orders are processed within 1–3 business days (excluding weekends and holidays)

• Once your order is processed, you will receive a confirmation email with tracking details

2. Shipping Time & Delivery

• Estimated delivery time: 7–15 business days worldwide

• Delivery times may vary depending on destination, customs processing, and local courier services

3. Shipping Locations

We currently ship to most countries worldwide. If your location is not supported, you will be notified at checkout or by email.

4. Shipping Costs

• Shipping fees (if applicable) will be calculated and displayed at checkout

• Occasionally, we may offer free shipping promotions

5. Tracking Information

• All orders include tracking

• Tracking details will be sent via email once your order has been shipped

• Please allow a few days for tracking updates to appear in the system

6. Delays and Exceptions

While we strive to deliver within the estimated timeframe, delays may occur due to:

• High order volume

• Customs clearance

• Carrier delays or unforeseen circumstances

We appreciate your patience in such cases.

7. Incorrect Address

• Customers are responsible for providing accurate shipping information

• We are not responsible for orders shipped to incorrectly provided addresses

• If you notice an error, please contact us immediately

8. Lost or Stolen Packages

• If your package is marked as delivered but not received, please contact your local carrier first

• If you still need assistance, contact us and we will help investigate the issue

9. Damaged or Incorrect Items

If your order arrives damaged or incorrect:

• Contact us within 7 days of delivery

• Provide photos as proof

We will review and arrange a replacement or solution where applicable.

10. Contact Information

If you have any questions about shipping, please contact us:

KAVAIRO
Email: den273076@gmail.com

Address:
7B1-02-01, Perumahan Penjawat Awam
Jalan P9 C/1, Parcel 7, Presint 9
62250 Putrajaya
Wilayah Persekutuan Putrajaya
Malaysia

Fast & Tracked Shipping

Orders are processed within 1–3 business days and delivered worldwide in 7–15 business days. Tracking information will be provided once your order has been shipped.

30-Day Returns

You may request a return within 30 days of delivery. Items must be unused and in original packaging. Please contact our support team to receive return instructions.