Returns & Refund Policy – KAVAIRO

At KAVAIRO, we want you to shop with confidence. If you are not completely satisfied with your purchase, we offer a return and refund policy designed to be fair and transparent.

1. Return Eligibility

You may request a return within 30 days of receiving your order.

To be eligible for a return:

• The item must be unused, unworn, and in its original condition

• The item must be in its original packaging

• Proof of purchase (order confirmation or receipt) is required

Items that do not meet these conditions may not be eligible for a refund.

2. How to Request a Return

To start a return, please contact us at:

Email: den273076@gmail.com

Include:

• Your order number

• Reason for return

• Photos (if the item is damaged or defective)

Our support team will review your request and provide return instructions within 24–48 hours.

3. Return Shipping

• Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect

• We recommend using a trackable shipping method

• We are not responsible for lost return shipments

4. Refund Process

Once we receive and inspect your returned item:

• If approved, your refund will be processed to your original payment method

• Please allow 5–10 business days for the refund to appear, depending on your payment provider

5. Non-Returnable Items

The following items may not be eligible for return:

• Items that have been used or damaged after delivery

• Items returned without prior contact

• Final sale or clearance items (if applicable)

6. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item:

• Contact us within 7 days of delivery

• Provide photos as proof

We will review the issue and offer:

• A replacement, or

• A full refund (if replacement is not available)

7. Order Cancellation

• Orders can be canceled within 12 hours of placement

• After this time, the order may already be processed and cannot be canceled

8. Late or Missing Refunds

If you haven’t received your refund yet:

• Check your bank account again

• Contact your payment provider (PayPal, Stripe, or bank)

• Processing times may vary

If you still need help, contact us at den273076@gmail.com

9. Contact Information

If you have any questions about returns or refunds, please contact us:

KAVAIRO
Email: den273076@gmail.com

Address:
7B1-02-01, Perumahan Penjawat Awam
Jalan P9 C/1, Parcel 7, Presint 9
62250 Putrajaya
Wilayah Persekutuan Putrajaya
Malaysia